Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

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PAYMENT

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Order & Retunrs

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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We’re Here to Help ! Contact us

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Shopping Information

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What Shipping Methods Are Available?

There are 3 main shipping methods available. The first is through trucks and generally takes an average 30 days for the the package to be delivered. The second is by bus and generally takes an average 7 days to be delivered. These can be acquired through by visiting our sister site https://www.courier.nac-travel.org. The third is via courier companies like POSTNET, DHL and FEDEX and generally takes an average 3 days to be delivered.[/vc_column_text][vc_column_text]

How Long Will It Take To Get My Package?

Depending on which shipping package you choose, it can take 30 days, 7 days or 3 days for the package to reach your destination. Visit our sister site https://www.courier.nac-travel.org to learn more about our shipping services.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Do You Ship Internationally?

Our shipping options are available throughout Southern Africa and we are ever expanding our routes. You can learn more by visiting our sister site that handles all courier services here: https://www.courier.nac-travel.org[/vc_column_text][vc_column_text]

How do I make payment for my purchase?

If you have an international debit or credit card you can make payment online or alternatively you can make a direct deposit into one of our bank account in South Africa.[/vc_column_text][vc_column_text]How do I use the “name your price” option?

The name your price option allows users to pay for a product that is within their budget range. This can be a product that is already available or one that you want the NAC Shop to search and purchase on your behalf. You can specify by which date you require the product to be purchased. If a product is not found within your stated budget you can either choose to top up or request a refund.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304038277{margin-bottom: 50px !important;}”]

Payment Information

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What Payment Methods Are Accepted?

We accept international debit or credit card through our online payment portal on our website. You can also make a direct deposit into our bank account in  South Africa.[/vc_column_text][vc_column_text]What is the Wallet?

The Wallet can be accessed by registered users and can be used to store your money for any future purchases. You can also withdraw money from your account to a bank account or Paypal account at any given time. Withdrawals usually take 3 to 5 working days.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Is Buying On-Line Safe?

We use a secure online payment system offered by PAYFAST. Make sure you forward us the payment receipts when you make your payment online or through direct deposit to our bank account in South Africa.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304051990{margin-bottom: 50px !important;}”]

Orders and Returns

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How do I place an Order?

Placing an order on our website is easy. Simply choose your products and go to “Cart” to check out. Then enter your details to checkout and and make payment. A receipt will be forwarded to your email and you can track the status of your order on our website by entering the order number on your receipt and your email address.[/vc_column_text][vc_column_text]

Do I need an account to place an order?

You do not have to register and account and can purchase items as a guest. However you will be required to input your details upon check out.[/vc_column_text][vc_column_text]

Who should I to contact if I have any queries?

You can Call +27120230485 or email shop@nac-travel.org for any queries.[/vc_column_text][vc_column_text]

How does Buyer Protection Policy work?

Step1:Submit a Refund Request and at the same time try negotiating with the supplier

If you are not satisfied with your order (e.g. the item that you ordered did not arrive or is not as described), you can make a Refund Request. At the same time, try to negotiate with the supplier to reach agreeable terms for a refund. Most trade disputes happen because of misunderstandings. Any refund made will complete the transaction.

Learn how to submit a Refund Request

 

Step2: Still no agreement? Apply for Mediation

If no agreement has been reached, you can apply for mediation from NAC 10 days after you’ve made an initial Refund Request.

Learn how to submit a Mediation Request

 

Step3: NAC will help mediate your dispute

NAC will contact both you and the supplier and mediate based on the evidence provided. All decisions made by NAC are final.

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How Can I Cancel Or Change My Order?

Once payment has been processed it is not possible to cancel your order. If your chosen item is no longer in stock you can however change your order.[/vc_column_text][vc_column_text]

How Do I Track My Order?

To track your order, simply visit https://shop.nac-travel.org/pages/order-tracking/ and input your order number as stated on your receipt in your email and your email address.[/vc_column_text][vc_column_text]

How Can I Return a Product?

Second hand products are bought on an as is basis and are non refundable. However our team ensures that your products are in reasonable working order before shipping them out to you unless otherwise stated. Brand new items must be returned in the same original packaged and undisturbed state as was shipped out in order for a refund to be claimed.[/vc_column_text][vc_column_text]What if I have a budget but do not know the actual price of the product?

The NAC Shop offers an option where you can order a product based on the budget that you have. This means we will search for goods matching your description and budget. If we are unable to secure any goods based on your budget you can either top up to match the actual price found or you can request a refund on your order. Only the budget price or actual price of the goods are refundable, mark up costs and bank charges are not refundable.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

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